Customer Relationships

Mike Montague interviews Jeff Peek, an immigration attorney, on How to Succeed at Keeping Your Clients.

Mike Montague interviews Shawn Nason on How to Succeed at Radical Relationships.

Think the golden rule ensures customer satisfaction? Doug Lotierzo explains how only the client can define how they want to be treated which becomes your definition of client satisfaction.

Humans are either open or close minded to any suggestion. Once the mind is closed its nigh impossible to open it back up again until that person wants to re-open their mind.

Mike Montague interviews Hamish Knox on How to Succeed When a Client Leaves.

Are “Relationships” really relevant to the sales profession?

One of best pieces of advice I ever received about holding on to important clients and customers was this: During times of uncertainty, approach your business contacts from a different perspective than during so-called “normal” times.

The global pandemic has highlighted the need for sales teams to focus appropriate amounts of selling time, effort, and energy on client retention.

Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention.

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.