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Mike Montague interviews Hamish Knox on How to Succeed When a Client Leaves. Hamish is a Sandler trainer from Calgary, AB, Canada and author of Accountability the Sandler Way and Change the Sandler Way, and he was our 2020 David H Sandler Award Winner. In this episode:

  • The best attitude, behavior, and technique on how to succeed when a client leaves
  • What to do when a client tells you he’s going to leave
  • Take the awkwardness away
  • No now doesn’t mean now forever
  • It’s not win or lose; it’s win or learn
  • Set mutually agreed on ground rules for when to connect again
  • Maintain funnel freedom
  • Deal with issues when they’re at 10%, not 90%

The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library.

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