Leadership isn’t the result of any particular management process - It's not an extension of the manager's authority as defined by the corporate hierarchy. It's the manner by which a process is implemented—the attitudinal qualities the manager brings to everyday interactions
Successful managers must be able to effectively...
- Support corporate initiatives through the accomplishment of department goals.
- Channel their people’s efforts in the appropriate directions in order to accomplish those goals.
- Acquire specialized knowledge and skills relevant to managing people and helping them accomplish predictable results.
Effective leaders must build on those managerial skills, plus...
- Have an instinctual understanding about human nature, and why people act the way that they do.
- Be able to observe their peoples’ behavior, analyze and respond to it in an objective, supportive, and constructive manner.
- Encourage, enable and recognize their people for their performance.